Return, Refund, Exchange & Warranty Policy

Last Updated: 01 January 2025

At GudHampers, we strive to provide our customers with quality products and a pleasant shopping experience. Please read this policy carefully before placing an order on our website or purchasing any product from our physical store.

This policy applies to all purchases made through www.gudhampers.com, our online sales channels, and GudHampers offline retail stores, including purchases made during exhibitions, stalls, promotional events and other authorised sales activities.

1. No Manufacturer or Seller Warranty

Unless expressly stated in writing on the relevant product listing, invoice or warranty document, products sold by GudHampers are not covered by any additional manufacturer or seller warranty or guarantee.

This applies to all product categories, including but not limited to:

Keychains, keyrings, charms and accessories
Anti-tarnish jewellery, bangles and other jewellery items
Hair accessories and fashion accessories
Tumblers, drinkware and similar products
Premium scented candles, wax products and fragrance items
Personalised gifts, photo products, gift hampers and customised items
All other products sold by GudHampers

Customers are advised to review the product description, material, size, colour, features, usage instructions, care instructions and other applicable details before purchasing.

The absence of a commercial warranty does not exclude any rights or remedies that may be available to consumers under applicable law.

2. Customer Inspection Before Purchase

Customers are requested to inspect and verify their products before completing a purchase or accepting delivery.

For purchases made at our physical store, customers should check the product's condition, appearance, quantity, size, colour, functionality, accessories and packaging, wherever applicable, before making payment and leaving the premises.

For online purchases, customers should carefully review the product photographs, descriptions, specifications, material details, dimensions and usage instructions before placing an order. Customers should inspect the delivered product promptly upon receipt.

Certain products may have individual variations in colour, finish, appearance or handmade characteristics. Any material variation from the product description or agreed specifications will be handled in accordance with applicable law.

Once a customer has inspected and accepted a product, ordinary changes of preference, accidental damage, mishandling or damage caused after acceptance will not ordinarily qualify for a return, refund or exchange.

This provision does not restrict remedies available under applicable law for defective, incorrect, misdescribed or otherwise non-compliant products.

3. Exchange Policy — 48-Hour Time Limit

GudHampers may consider an exchange request for an eligible product, subject to the following conditions:

The customer must contact GudHampers within 48 hours of purchase for offline transactions or delivery for online orders.
The original invoice, receipt or valid order number must be provided.
The product must be unused, unwashed, unaltered, undamaged and in its original saleable condition.
The original product packaging, tags, labels, accessories and accompanying components must be retained and returned in undamaged condition, wherever applicable.
The product must be returned with all items originally supplied with it.
The exchange is subject to verification and approval by GudHampers in accordance with this policy and applicable law.

Exchange requests made after 48 hours will not ordinarily be accepted for change of mind, personal preference, incorrect selection or other reasons not attributable to a legally actionable product issue.

The 48-hour limit does not override any consumer rights or remedies that cannot legally be excluded, including applicable remedies for defective, incorrect, misdescribed or non-conforming goods.

4. Products Not Eligible for Change-of-Mind Returns or Exchanges

Subject to applicable law, the following will ordinarily not be eligible for return or exchange merely because a customer changes their mind or no longer wishes to keep the product:

Personalised, customised, made-to-order or specially prepared products.
Used, worn, washed, altered or damaged products.
Products with missing tags, labels, accessories or original packaging.
Products returned in damaged, incomplete or unsaleable condition.
Products damaged due to misuse, negligence, improper handling, improper storage or failure to follow care instructions after delivery or acceptance.
Candles or fragrance products that have been used, burned, melted or otherwise consumed.
Jewellery or accessories showing wear, scratches, tarnishing, breakage or other deterioration arising from use, exposure to chemicals, moisture, perfumes or improper care, where applicable.
Products returned without valid proof of purchase.

These exclusions apply to ordinary change-of-mind requests and do not remove any remedy required by applicable law.

5. Refund Policy

GudHampers does not ordinarily provide refunds for change-of-mind purchases, personal preference, incorrect product selection by the customer or buyer's remorse. Eligible requests may be considered for exchange in accordance with this policy.

However, where a refund or other remedy is required under applicable consumer protection law, or where GudHampers approves a refund in accordance with the circumstances of the case, the refund will be processed through an appropriate payment method within the applicable legal or communicated processing period.

For online purchases, any approved refund will ordinarily be returned to the original payment method, subject to payment-provider requirements and applicable law.

6. Damaged, Defective, Incorrect or Missing Products

Customers who receive a damaged, defective, incorrect or incomplete product through an online order should contact us promptly after delivery, preferably within 48 hours, with their order details and clear photographs or an unboxing video, where available.

For offline purchases, customers should notify us as soon as reasonably possible and provide the purchase receipt and relevant details.

GudHampers may inspect the product, request supporting information and verify the reported issue before determining an appropriate resolution.

Photographs, videos, packaging and proof of purchase may assist our assessment. However, the absence of an unboxing video alone will not automatically invalidate a claim where applicable law provides otherwise.

Verified issues will be resolved in accordance with applicable law, which may include repair, replacement, exchange, refund or another appropriate remedy, depending on the circumstances.

7. Product Care and Post-Purchase Responsibility

Customers are responsible for following the care, storage, handling, cleaning and usage instructions provided with the product.

Damage arising from accidents, drops, impact, misuse, exposure to water or chemicals, excessive heat, improper storage, unauthorised repairs or ordinary wear and tear will not ordinarily qualify for an exchange or refund unless otherwise required by applicable law.

Customers purchasing candles and fragrance products should follow all applicable safety and usage instructions.

8. How to Request an Exchange or Report an Issue

For all online and offline purchase-related enquiries, customers may contact:

Email: contact@xetabytes.com

Please include the following information wherever applicable:

Customer name and contact details
Order number or purchase receipt
Product name and description of the issue
Date of purchase or delivery
Supporting photographs or videos, where available

Our team will review the request and communicate the next steps.

9. Policy Scope and Legal Compliance

This policy applies to GudHampers purchases made through its website, physical stores and authorised sales channels.

GudHampers reserves the right to verify purchase records, inspect returned products and decline requests that do not meet the applicable eligibility conditions, subject to consumer rights and remedies under applicable law.

Nothing in this policy shall be interpreted as excluding, restricting or waiving any statutory consumer rights, product liability obligations or remedies that cannot legally be excluded under the laws of India.

By placing an order or completing a purchase, customers acknowledge that they have been given an opportunity to review the applicable product information and this policy.

For questions regarding this policy, please contact contact@xetabytes.com.